At Sultan88, your privacy is more than a legal obligation — it is our moral responsibility to every Malaysian member who entrusts us with their personal data. This document transparently explains how we collect, use, store, and protect your information.
Six core principles that guide how we manage your personal data
Sultan88 (referred to as "we", "the platform", or "Sultan88") is deeply committed to the privacy and personal data protection of all our members in Malaysia. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data when you use sultan88.im and all related services.
This document has been prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection standards. By registering a Sultan88 account or using any of our services, you agree to the terms set out in this Privacy Policy.
We encourage you to read this document carefully and to contact us should you have any questions or concerns about your privacy. Your trust in Sultan88 is our most valuable asset, and we are committed to upholding that trust through transparent and responsible privacy practices.
Sultan88 collects several categories of personal data depending on the nature of your interactions with our platform. All data collection is carried out for legitimate purposes and is necessary to deliver a high-quality service to you.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Registration form & KYC verification |
| Contact Information | Malaysian phone number, email address | Sultan88 account registration |
| Financial Data | Payment account numbers (TnG, DuitNow, FPX), transaction records | Deposit & withdrawal process |
| Technical Data | IP address, device type, browser, operating system | Automatically collected during platform use |
| Usage Data | Games played, bets placed, session duration, pages visited | Sultan88 platform system logs |
| Communication Data | Customer support chat records, emails sent to Sultan88 | Interactions with the support team |
We does not collect sensitive information such as biometric data, health records, religious beliefs, or political views. Should Sultan88 need to collect any sensitive data category in the future, we will obtain your explicit consent beforehand.
Sultan88 uses collected personal data solely for the following legitimate and stated purposes. We will not use your data for any other purpose without first obtaining your consent:
Sultan88 is firmly committed to the principle that your personal data will never be sold, rented, or traded to any third party for commercial or marketing purposes. However, in certain limited and lawful circumstances, Sultan88 may share your data with the following parties:
All third parties that receive data from Sultan88 are required to handle it in accordance with data protection standards no less stringent than those set out in this Sultan88 Privacy Policy.
Sultan88 continuously invests in the latest security technologies and procedures to protect our members' personal data against unauthorised access, disclosure, alteration, or destruction:
Sultan88 retains your personal data for as long as your account remains active, and for the period required by Malaysian law following account closure. Retention periods vary by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & KYC Data | 5 years after account closure | Malaysia PDPA & AML Requirements |
| Financial Transaction Records | 7 years | Companies Act & Malaysian tax requirements |
| Betting Activity Records | 5 years | Regulatory requirements |
| Support Communication Logs | 3 years | Dispute resolution |
| Technical Log Data | 12 months | Security & troubleshooting |
| Marketing Data (if consented) | Until you withdraw consent | Consent-based |
Once the applicable retention period has expired, Sultan88 will securely delete or anonymise your personal data using methods approved under PDPA 2010.
Sultan88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Retention Period | Preferences |
|---|---|---|---|
| Core platform functionality — login, sessions, and security | Session | Non-disableable | |
| Analysing Sultan88 platform performance & popular pages | 12 months | Can be disabled | |
| Saves your language preference, favourite tables, and display settings | 6 months | Can be disabled | |
| Displaying relevant Sultan88 promotions based on your interests | 30 days | Can be disabled |
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may significantly affect the functionality of the Sultan88 platform.
In accordance with Malaysia's PDPA 2010 and international standards, you as a Sultan88 member have the following rights regarding your personal data:
To exercise any of these rights, please contact Sultan88's Data Privacy Officer by email at privacy@sultan88.im or via our 24/7 Live Chat. We will acknowledge receipt of your request within 3 business days and resolve it within 14 business days.
Sultan88 strictly prohibits the use of our platform by anyone under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.
Should Sultan88 discover that data from an individual under the age of 18 has been collected inadvertently, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that their child has used the Sultan88 platform should contact us immediately at support@sultan88.im.
To deliver world-class service to members in Malaysia, some of your personal data may be transferred to and stored on servers located outside Malaysia. This occurs in the context of cloud services and international technology providers.
Sultan88 ensures that all cross-border data transfers comply with Malaysia's PDPA 2010 requirements by confirming that adequate protections are in place in the recipient country, or by obtaining your explicit consent where required. Binding data protection agreements are enforced with all international providers that handle Sultan88 members' data.
Sultan88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. All amendments will be published on this page with a revised effective date.
For significant changes that affect your rights or how we use your data, Sultan88 will provide clearer advance notice — whether through in-platform notifications, an email to your registered address, or a notice banner on our website — at least 14 days before the changes take effect.
Your continued use of the Sultan88 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Sultan88 handles your personal data, please reach out to us through the following channels:
Effective Date: 1 January 2026 | Version: 3.1 | Language: English (en-MY) | Privacy Officer: privacy@sultan88.im
Sultan88 safeguards your personal data with the highest security standards and full compliance with Malaysia's PDPA 2010. Register your account today, play with confidence, and trust your privacy to a platform that truly cares.